Getting your progress back

Progress is saved on the device you play on. To carry it to another phone or laptop, open Account and sign in with your email - you get a six-digit code, no password. Everything you have earned comes with you.

If you played as a guest and then signed in, nothing is lost: the levels, badges and streak from the guest device are merged into the account.

Canceling a subscription

A subscription bought on iPhone or iPad is canceled in your Apple ID settings: Settings, your name, Subscriptions. One bought on the web is canceled from the billing link in your receipt email.

We cannot cancel an Apple subscription for you - Apple does not allow it - and deleting your account does not stop a renewal. Cancel first, then delete.

A charge you do not recognize

Write to info@formedlabs.co with the date and amount and we will find it. Card statements show the purchase under FORMED.

Refunds for purchases made on iPhone or iPad are handled by Apple, at reportaproblem.apple.com. Refunds for web purchases we can issue ourselves.

Deleting everything

Account, then "Delete my account". Your account, saved progress, purchase record and league history are removed from our servers immediately and permanently.

To clear only this device and keep the account, use Reset all progress in Settings.

Reporting a bug

Write to info@formedlabs.co. What helps most: what you were doing, what happened instead, and the level number if it was a puzzle.